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Customer Not At Home When You Call. Do you charge them?

As working sparks do you charge customers if they are not at home when you call after making an appointment?

Virgin Media customers warned over new £25 fine 'for not answering door' (msn.com)

Z.

  • I charged a landlord £50.00 a few weeks ago after a tenant forgot i was coming to do an EICR and had gone out . It had only been arranged a few days before.

    Gary 

  • Quite right too. I would do the same, especially with fuel costs being so high and loss of earnings as well.

    Z.

  • Having had four years of driving all over the country and doing several hundred miles just to get to a job ensuring that you have made contact with the person who is going to let you in.

    But actually getting in contact is often a nightmare, because people don’t answer their phones or respond to messages, so there’s occasions when I just don’t go in the first place.

    Last Monday I was on a job and another electrician working next door, he laughed when I passed comment that I was even keeping the next customer updated on my progress and advising them of my ETA, it’s possible to do it but you might actually end up telling them you aren’t coming at all and cancelling as that’s the nature of the work.

  • If you stay in waiting for your supplier to turn up and they fail to do so or send the wrong crew, you get £30; so why not the other way around?

  • As long as they go to the right door in the first place.... I had a VM technician come round to replace my broken router and twice they went to my neighbours house instead of mine (left a card in her door saying 'sorry we missed you'). I rang their customer services and gave them an earful...  The third time I sat outside my neighbours house at the time they were due to arrive and lo and behold they went there again....! Unamused 

  • Satnav says 'YES'! No one seems to use an A to Z any more. We've had similar where I live. Many delivery people can't find their own backsides in the dark even with a flashlight a map and written instructions.

  • Have your properties got similar names? The developer of the land next door deliberately chose a very similar name to ours. I objected to the GPO, but they were not interested. Naturally, from time to time things go to the wrong house.

  • If you stay in waiting for your supplier to turn up and they fail to do so or send the wrong crew, you get £30; so why not the other way around?

    Who’s that?

    It isn’t Eddies.

  • I can pick up most things except 3.75 m of conduit, which doesn't fit in my vehicle, but I have walked home with half a dozen over my shoulder. So Rexel's deliveries are useful.

    But you knew that I didn't mean that.

  • yes