Hello all, possibly a query for the DNO people.

I have a new build plot that requires a new connection. Site drawings show the digging/trenching will be minimal, approx 2 metres or less on the public footpath, into a GRP box at the house boundary.

This is in Southern Scotland. I presumed the DNO would be Scottish Power, who were decent, and replied the following day to my query , that they do not cover that area, it is an iDNO that owns the Network - Energetics / Lastmile.

This is where the problem starts. I spoke to their receptionist on the phone, who says I need to email them with the request, but, they will not be replying to any emails for around 45 days, as they are so busy! They will also not take phone calls to their Install  / Design Staff, it is email only. My first email was on 13.7.22, no reply as yet!

Now , this is beyond a joke when we want to get it connected in a reasonable timeframe.

My query, would it be possible to get an Independent Connection Provider to connect up this house, being as it is currently run by an iDNO?

If so, does this ICP need to be registered with Energetix? Or, can any ICP connect to a iDNO network?

If not, any suggestions to get them to actually answer an email or pick up the phone?

Thanks, Alan.