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Pat tester issues

Gerard O'Neill

Have used a First Stop Pat tester which is fully calibrated etc.  NO passing issues on extension leads etc. Long or short.  Bought a new PAT tester (lower one in photo) which appears to be an upgraded model. However, all power cord tests fail. Pass on older device and fail on newer device.  Scratching our heads to work this out.  Supplier  a tad surprised too. We even swapped the new unit in case it was faulty and no difference. Any ideas?  Any one else having issues with latest version of first Stop  PAT tester? 

 

  • 0 in reply to mapj1
    mapj1 said:
    At which point you present your evidence to the makers and demand they give your money back and if  it looks like more than one affected unit, also issue a product warning or maybe a recall.

    To be fair to FirstStop, I've always found them very good at sorting problems (no hassle, no cost, and very quick), my impresion of them has always been that they are a very small business but with their heart in the right place.   haven't they suggested that you just return the new unit to them for them to test it?  If not I would be saying to them "I'm putting it into the post to you"!

  • 0

    Just an update.

    Over the weekend we returned the "possibly Faulty" PAT tester to Amazon for a full refund. We bought another one of the same model and all testing is fine. The right outcomes and the same outcomes as our older model.

    So all sorted. 

  • 0 in reply to Gerard O'Neill
    Gerard O'Neill said:
    Amazon for a full refund

    Oh dear, it does sound as if the answer is "don't buy it from Amazon"! I've always dealt with First Stop directly, and as mentioned any problems have been resolved very quickly. Hopefully one way or another First Stop were made aware of your issues for all the reasons Mike etc give above.

    Seems to be cheaper to buy it directly as well!

  • 0 in reply to Andy Millar

    I have heard of counterfeit goods on Amazon, but glad to hear that the problem has been resolved.

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