Good morning all, I am looking for a bit of clarity - I have some fitted chargers which are tripping the O-pen device above 253 volts, this is down to spikes with the voltages on the DNO side. When contacting the DNO they are unable to rectify the issue as its within the tolerances that they work to. I have discussed this with the charger manufacturer who are stating that their charger voltages can be upped to 256 volts. The issue I have is that this charger is not fully compliant to IET -01 and I am struggling at present to fully understand the implications of IET -01 and its relationship with Bs7671, specifically the regulation stated below.
The one thing I am having some difficulty with is the impact of over voltages on our clients with their chargers constantly cutting off, and the fact that the DNOs will not help. I am struggling somewhat to fully interpret 722.411.4.1 (V) - in regards to how manufacturers of charge points can state the increase in volatges is acceptable, is this purely based on their methodolgy in regards to the stated regulation?

We have chargers from reputable British manufacturers with the ability to increase the voltage ranges, these manufacturers are stating that down to their interpretation of indent 5 that they can in fact do this, my issue is trying to understand if this is the case and could we implement these voltage increase, to help with the problem of tripping? Indent 5 does not specify voltage ranges, simply stating the same or greater protection as opposed to the other indents in this regulation?
I appreciate within Appendix 2 the voltages tolerances are stated as

Is it possible to work out with these tolerances if the methodology behind compliance with 722.411.4.1 (V) is met?
Thank you very much.