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Deciphering an electricity meter serial number

Chris Pearson

I wonder whether anybody out there can help me decipher a new smart meter serial number please.

It is 25L356xxxx. Model is Landis+Gyr E470 Type 5533.

So far I have established that 25 is the year of manufacture and L is for Landis+Gyr. I assume that serial numbers will be issued in batches, so it ought to be possible to work backwards in order to identify the meter. Clearly, the least significant digits will identify the individual meter.

This process certainly works for my car.

My reason for asking is that British Gas has made a right mess of the installation - they have attached the meter to the wrong MPAN. Their call centre in South Africa and their "chat" centre in South Asia have been hopeless. I have asked how a single-phase meter could measure a three-phase supply, but that completely stumped them.

Google's much vaunted AI has been unhelpful save that it seems that the meter and the in-home display should be able to tell me the MPAN, but it appears not to have been entered into the meter.

Any help gratefully received!

  • 0 in reply to mapj1
    mapj1 said:
    I can only say you need patience, and a comfortable chair for sitting in while 'on hold'  until suddenly on the Nth attempt, you get to the right expert and the fog lifts really quickly ...

    Mike, thank you for your contribution. Oddly, it was not visible when I looked in this thread last night.

    I fear that I will only get told the same info from the database, so I have made a formal complaint to Octopus. Despite my current photograph of the TP meter, they insist that it was removed in November. If both supplies were SP, I might have greater difficulty convincing them. I have said that if they do not believe me, they can send a representative to inspect the meter.

    Stop press: I have just had a call from BG in Hull. At least a Hull number, but the man had a Hull accent too. Apparently, they routinely ask for reasons for switching. It was a brief call.

    Apparently, BG has blocked the move, but it already appears to have happened. I shall await developments.

  • 0 in reply to Chris Pearson

    not visible when I looked in this thread last night.

    Its OK - here is the explanation. 

    Both the post got blocked and I got automatically banned for publishing a post containing an Email address - its an understandable anti-spam thing but one that I overlooked.

    I have a similar blocked post on Lyle's query about an HV pole near a ditch that has a lot of links out to DNO docs about pole installation standards.  Forum admins are being very forgiving about it all fortunately,  and as you can see, I have been allowed back into the sand-pit and the post has been permitted after manual review.

    more sensibly did you ever (old bills) or do you now (as per MPAS, not BG ) have two MPA numbers, or just one associated one and if there are two, is at least one of them associated with a real physical meter ?

    Mike. 

  • 0 in reply to mapj1
    mapj1 said:
    I have a similar blocked post on Lyle's query about an HV pole near a ditch

    I have been unable to get into that thread for the past few days.

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