Ofcom's latest league tables on the number of complaints it received about the UK’s major home phone, broadband, mobile and pay-TV firms took place during the third UK-wide Covid-19 lockdown, when millions of people were heavily reliant on their telecoms services.
While complaints about mobile services remained broadly stable, broadband and home phone complaints hit a three-year high, while complaints about pay-TV services also increased.
This was largely driven by Virgin Media, which was the most complained-about broadband, home phone and pay-TV provider. The main reason customers complained to Ofcom about Virgin Media was to do with how the company handled their complaints.
Joint second on the list of the most complaints were TalkTalk and Vodafone, with 24 complaints per 100,000 each, followed by Plusnet with 21 complaints per 100,000 customers.
Virgin Mobile was also the most complained-about mobile operator, along with Three; while Tesco Mobile...