This annual survey of the world’s airports shows the focus on the ‘connected traveller’ with investments in IT infrastructure and services that give passengers more convenience, control and a connected experience. Self-service and mobile options are key areas of investment, with over 80 per cent of airports planning a project in these areas over the next three years. The total spend is estimated to reach $6.8bn.
Francesco Violante, CEO of SITA, said: “This is the age of the connected traveller with nearly all passengers carrying mobiles, tablets and other devices. It is vital that airports invest in the infrastructure to support the changing expectations of these passengers. This year’s survey shows that the majority of airports globally are investing more in new technologies and mobile services for passengers in an effort to improve passenger processes and satisfaction.”
According to the survey,...