Thousands of Three network customers have been unable to make or receive phone calls for more than 17 hours because of a network failure.
The incident, which also impacted customers on virtual networks such as Smarty and ID Mobile, even prevented some 999 calls. More than 10,000 people told outage tracker Downdetector of problems across the Three network on Thursday (23 January).
Writing on X (formerly Twitter) this morning, Three said: “Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFi which we’re investigating urgently.”
It added that although the bulk of the technical issues have been fixed, it foresees customers facing additional problems over the coming day due to the impact of Storm Éowyn, which is has seen winds of up to 100mph batter various parts of the UK. The storm has already led to flights being cancelled, and ScotRail was forced to suspend all train services...