With call waiting times rising and customers saying they can’t get hold of their supplier, the average score (2.8 stars) for the Citizens Advice’s ratings table is the lowest on record.
Standards have plummeted since June 2021 when the energy market started to collapse, with millions of customers shifted to new suppliers as a result of their own provider failing.
To prevent such a scenario occurring again, UK energy regulator Ofgem recently announced tough new measures to prevent waves of suppliers from failing during future periods of price volatility.
Citizens Advice is warning the decline is happening at a time when people need good customer service the most. Between January and March 2022, the charity’s Consumer Service helpline saw more than 70,000 cases related to energy issues – a 63 per cent increase on the same period the previous year.
Even at the top of the table, standards are spiralling down. The highest score is now just 3.6 stars, compared...