The current pandemic has driven industrial businesses to reshape their service activities by embracing digital solutions that provide them with sharper business insights and long-term benefits. But even before the emergence of Covid-19, many companies were starting to re-evaluate their service philosophy, focusing on how to ensure the reliability of critical equipment such as drives and motors. The past year has seen that process accelerating as travel restrictions and the need for social distancing made it challenging to get service teams on site to carry out traditional maintenance and repair.
The situation has given a major boost to digitalisation and remote-access-based services. Not only does digitalisation address the access problem, it also adds significant value by delivering sharper business insights. This helps maximise productivity, improve resilience and reduce costs. Remote-access services also increase safety by eliminating the need for...