The regulator has released a new report where it assessed performance for 16 of the largest UK airports over a seven-month period between 1 April and 31 October 2022.
Earlier this year, the regulator wrote to airports informing them that the experience passengers received was unacceptable and told those who were underperforming that it expected them to do more to improve the quality of assistance throughout the rest of the summer.
It required several airports to put in place action plans, together with airlines, which saw marked improvements in performance.
The regulator ranked London Luton as the worst-performing airport as it had failed to reach performance targets and for failing to make significant improvements to the assistance it provided.
Only Aberdeen, Belfast International, East Midlands, Edinburgh, Glasgow and London City were rated as ‘very good’ for the whole period under review. Liverpool and Newcastle were rated as a mixture of “good” and...