Approximately 8,073 respondents were surveyed in summer 2022 in London, Washington D.C., Toronto, Paris, Dusseldorf, Turin, Dubai and Bangkok.
The survey found that three-quarters of people would prefer to choose a better-connected public transport system, rather than driving.
However, 48 per cent of people said they were sometimes deterred from using the services due to overcrowding. Cost, convenience and comfort were also identified as the biggest motivators to use public services.
73 per cent of respondents said they would be more likely to travel on public transport if they could see live information about crowding levels on services, rising to almost 9 in 10 people in Bangkok.
However, the move towards digitisation and adoption of apps presents barriers as well. Almost two-thirds (63 per cent) said they were put off from using public transport when they needed to use multiple different apps, with nearly of half people remaining unwilling to share...