The UK’s biggest broadband and mobile companies have agreed to improve low-cost offers to help customers stay connected as the cost of living soars.

The bosses of BT Group, Openreach, Virgin Media O2, Vodafone, Three, TalkTalk and Sky made a number of commitments to support vulnerable customers during a Government-led summit at Downing Street yesterday (Monday 27 June).

The measures include allowing people struggling with their bills to switch to cheaper packages or agreeing manageable payment plans, exploring tariffs, improving existing deals and better promoting these more affordable options.

Telecoms providers, with the help of government, will also raise awareness of low-cost products to people on Universal Credit.

While social tariffs, or discounted deals, are already available to customers who receive certain government benefits, anyone struggling to pay their mobile or broadband bill can now “expect support from their provider if they ask for it...