Rapid digital adaptation is a Covid-led outcome and the expectations of digital services are much higher than pre-Covid times. Multiple surveys indicate that the digital investments which could have spanned over the next three to four years have happened in the last 18 months.
The Government of India (GoI) has invested in various digital services. Take the case of e-RUPI, which is a person and purpose-specific digital payment solution. Cashless and contactless, e-RUPI is a QR code or SMS string-based e-voucher delivered to the mobile of the beneficiaries. Then there’s the Union Health Ministry's National Telemedicine Service, titled 'eSanjeevani', which according to recent reports has already completed 1.2 crore consultations. eSanjeevani is operational through two modes: eSanjeevani AB-HWC, the doctor-to-doctor telemedicine platform based on a hub and spoke model, and eSanjeevani OPD, a patient-to-doctor telemedicine platform providing outpatient services...