Already many citizen-centric services have gone digital. To date, India has around 20 digital service platforms. The government services are available on platforms that help in mass outreach. People with location challenges may opt for services from these platforms.
“Bus terminals, railway platforms, international airports and sea ports have a national appeal. Their digital presence has unified siloed operations. Consequently, people can avail transport services through the click of a button regardless of location,” said Ajay Prakash Sawhney, secretary, Ministry of Electronics and Information Technology (MeitY), Government of India (GoI), addressing an online audience at the Nasscom Cloud Summit 2021.
The value derived from these platforms is phenomenal. “Looking back, when Aadhaar was being launched we did have an ambition of making it big, but never imagined that it would be a game changer. Aadhaar had to be worked out for the burgeoning population...