Every crisis unveils a new dimension for opportunities. Adversity drives change as the future unfolds. The long-term transformation is to get rid of micro-macro inefficiencies. Kunal Kaul is on the supply side of the value chain and responds to client needs. “The pandemic took us by surprise and no one had anticipated its sheer magnitude. No one could predict the scale at which it has happened,” said Kaul, director enterprise business, Cisco India & SAARC, speaking at an online event discussing business continuity.
At the behest of the chief information officer an online solution was designed for 100,000 users to access from home. “That was when we realised that the problem was real,” Kaul said in a matter-of-fact manner. Users have been provided with collaboration tools to connect with their customers.
A new model has unfolded. Face-to-face (F2F) meetings will be replaced by digital meetings. If they happen at all, then F2F meetings will be minimal...