For many years I was an engineering manager with a well known railway signalling company, I always used to love showing visitors round our repair section where we were repairing 50 year old equipment we'd originally supplied. People outside the industry would always say "surely that's bad business? don't you want to sell them new stuff?" People inside the industry understood that our reputation rested on both the long term reliability of the equipment, and even then being prepared to repair and restore the equipment to keep that iteration running as long as humanly possible...
For many years I was an engineering manager with a well known railway signalling company, I always used to love showing visitors round our repair section where we were repairing 50 year old equipment we'd originally supplied. People outside the industry would always say "surely that's bad business? don't you want to sell them new stuff?" People inside the industry understood that our reputation rested on both the long term reliability of the equipment, and even then being prepared to repair and restore the equipment to keep that iteration running as long as humanly possible...
