Andy,

Yes indeed, one of the really good parts of what I'm doing currently is that, when we say Customer Information System, we really mean the whole system for imparting information to customers, including wayfinding, signage - just about anything that plays a part in it, not just the standard dot matrix displays we all know and either love or hate. Providing the bean counters don't deny us the funding, you can look forward to dynamic diplays and a system that's based on understanding what information people need at various points on their journey through the station.


Birmingham New Street is another issue altogether and i really feel that, whilst fabulous as a shopping mall and architecturally, it definitely doesn't serve rail travelers well at all. But that's a subject for a chat when we next see each other!

Andy,

Yes indeed, one of the really good parts of what I'm doing currently is that, when we say Customer Information System, we really mean the whole system for imparting information to customers, including wayfinding, signage - just about anything that plays a part in it, not just the standard dot matrix displays we all know and either love or hate. Providing the bean counters don't deny us the funding, you can look forward to dynamic diplays and a system that's based on understanding what information people need at various points on their journey through the station.


Birmingham New Street is another issue altogether and i really feel that, whilst fabulous as a shopping mall and architecturally, it definitely doesn't serve rail travelers well at all. But that's a subject for a chat when we next see each other!