Some years ago I was a member of the IProdE. Do you remember The IProdE? Yes Production Engineers. Do they still exist? I'm interested in Service design in the NHS and the nearest engineering equivalent I can think of in Production Engineering. I'd love to hear from any Engineers working on Service Design in the NHS.
Alan, Thank you for your comment. My area of interest is certainly Service design. How is this done in the NHS. Co-design with patients is not the answer. Co-design of the requirement specification with patients certainly. A very important output from the design process is 'standardized work' and this is a key area of my research. I good starting point for a systems analysis around service design is to understand exactly the work activities of the people delivering the service and their integration with IT systems. I do this using a flowcharting technique and detailed task analysis. For my research, I'm a Research Fellow at the University of Birmingham, I'm keen to work with a NHS Trust to help with the analysis of service design if you are interested in Collaborating.
Alan, Thank you for your comment. My area of interest is certainly Service design. How is this done in the NHS. Co-design with patients is not the answer. Co-design of the requirement specification with patients certainly. A very important output from the design process is 'standardized work' and this is a key area of my research. I good starting point for a systems analysis around service design is to understand exactly the work activities of the people delivering the service and their integration with IT systems. I do this using a flowcharting technique and detailed task analysis. For my research, I'm a Research Fellow at the University of Birmingham, I'm keen to work with a NHS Trust to help with the analysis of service design if you are interested in Collaborating.
