May I move avay from the electrical side for a short while? I spent the latter years of my working life in Information Technology. I served various rôles, including site support engineer and field upgrades engineer, but the most entertaining period was at the IT help desk of a national company. Here are some of the bizarre requests that actually happened (names changed).
"My desk has been moved and the bit of paper with all my passwords written on has gone missing"
So much for password security then.
"I've lost everything in my 'Deleted Items' folder. I use that to keep my important archives."
So much for data security.
"I'm in the Abingdon office. Is it possible for you to copy a file from a computer in the Leicester office to a computer in the Birmingham office?"
"Do you mind if I ask you why you want to do this?
But this one beats them all, I think.
"I'm trying to reply to an e-mail but it keeps getting bounced back as undeliverable."
"What is the e-mail address you are trying to reply to?"
"It's 'do-not-reply@xyzholdings.co.uk'."
All in a day's work and successfully resolved and customers diplomatically advised.
May I move avay from the electrical side for a short while? I spent the latter years of my working life in Information Technology. I served various rôles, including site support engineer and field upgrades engineer, but the most entertaining period was at the IT help desk of a national company. Here are some of the bizarre requests that actually happened (names changed).
"My desk has been moved and the bit of paper with all my passwords written on has gone missing"
So much for password security then.
"I've lost everything in my 'Deleted Items' folder. I use that to keep my important archives."
So much for data security.
"I'm in the Abingdon office. Is it possible for you to copy a file from a computer in the Leicester office to a computer in the Birmingham office?"
"Do you mind if I ask you why you want to do this?
But this one beats them all, I think.
"I'm trying to reply to an e-mail but it keeps getting bounced back as undeliverable."
"What is the e-mail address you are trying to reply to?"
"It's 'do-not-reply@xyzholdings.co.uk'."
All in a day's work and successfully resolved and customers diplomatically advised.
