AncientMariner:Phone Neff and was told that it was not permitted to give repair information out...
I've been having a good look around and I'm still struggling to to find any legal justification for this, although they could of course mean that their own internal policies prevent it. Consumer manufacturers probably are concerned that if a consumer made a faulty repair, and it resulted in injury or loss, then a claim could be brought against the manufacturer. I can't see that it would succeed, but it would still result in potential costs and reputational damage to the manufacturer, so they probably feel "why take the risk?" They're not going to sell many more products by making repair information available.
Mind you, personally I just keep dismantling, using power tools if necessary, until I can work out how to fix it, and then make up brackets and bodges to replace the bits I've broken! But as a professional safety engineer and risk assessor I wouldn't widely recommend that approach, fun though it is ?
But quite seriously, if anyone does have more info on the legal position here it would be really useful to know.
Thanks,
Andy
AncientMariner:Phone Neff and was told that it was not permitted to give repair information out...
I've been having a good look around and I'm still struggling to to find any legal justification for this, although they could of course mean that their own internal policies prevent it. Consumer manufacturers probably are concerned that if a consumer made a faulty repair, and it resulted in injury or loss, then a claim could be brought against the manufacturer. I can't see that it would succeed, but it would still result in potential costs and reputational damage to the manufacturer, so they probably feel "why take the risk?" They're not going to sell many more products by making repair information available.
Mind you, personally I just keep dismantling, using power tools if necessary, until I can work out how to fix it, and then make up brackets and bodges to replace the bits I've broken! But as a professional safety engineer and risk assessor I wouldn't widely recommend that approach, fun though it is ?
But quite seriously, if anyone does have more info on the legal position here it would be really useful to know.
Thanks,
Andy
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