A customer I am working for phoned U.K.P.N. at my request to get a new P.M.E. earth terminal installed. A man attended the next day, which surprised me somewhat. I think that the customer may have contacted the emergency dept. or said that it was an emergency to get faster treatment, but I don't really know. I would have thought that U.K.P.N. could have put her through to the right dept.
Anyway, she has two 60 Amp supplies at her new home which she intends to keep. U.K.P.N. man advised an upgrade to 100 Amp per supply. He then said that she had to ask her metering company to come and increase the tails from 16.00mm2 to 25.0mm2 before the new P.M.E. earth terminal can be installed and fuses upgraded to 100 Amp.
I was with her today whilst she tried to get through to her metering company. She was on the phone holding on for over two hours before somebody answered..
Z.
