Electric Utility “Smartification”

I am employed by an electric utility that is behind the times as it relates to “smart tech” inclusion across our business. Recently, we have been examining ways to catch up with the 21st century.

For those of you who have gone/are going through this process, I have a few questions:

1) Which technology/processes/equipment/software implementations did you find most beneficial for your organisation?

2) What worked well and what didn’t work throughout that period?

3) Where is your organisation today in that process, and do you have any advice for a company about to begin their journey?