Industrial site electricity supply expected infrastructure losses with 200KW load

Hi All, I'm more an electronics engineer but I work on an industrial estate supplied by a single HV meter. The estate has several units each one sub metered from a resident 500KVA transformer.

When comparing the main incoming supply meter reading with the total of the sub-meter readings we get an average 10% difference. So a total load of 200KW the metering suggests there is 20KW of losses.

Does this seem normal for a 500KVA transformer and associated infrastructure? 

The electric bill shows a KVArh value which is 10% of the KWh total but all the meters work in KWh so not sure if this is a red herring.

Many Thanks,

MPC.

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