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Smart Meters - Now a shortage (of display units)

AncientMariner
Back in November, we had smart meters fitted in an investment property owned by my wife.


The two meters went in, the Engineer kindly fitted an isolator which I had ready to hand and then advised that he was out of internal displays, but that one would follow in a few weeks.


Emails, phone calls and 6 months later have just been advised that rather like airline seats, the supplier had not ordered the same number of internal displays as Smart meters and now that they have changed to fitting SMETS2 meters they do not have any displays available!


Problem is that both meters are fairly inaccessible and whilst both communicate for billing purposes are not that easy to read due to the requirement to hold a torch in one hand, a pen and paper in the other and with the third, press the appropriate key button to obtain a reading.


So, after today's call from the supplier in response to a formal complaint, the house is on the list for a SMETS2


Progress........

Clive
Parents
  • 0
    Cost to whom?


    My dad has to get a housing association employee to read his meter, which the housing association pays for, then he is given the information and I have to go online to enter the information onto the suppliers app on my phone which I use to manage his account for him as I have a power of attorney.


    I have not got involved with my mother in laws accounts, which are still sent as quarterly bills to be paid over the counter at the post office which my wife takes her mother to do, so the meter reader had to come and read the meters until they were recently replaced with smart meters.


    You are making an assumption that people with dumb meters have the ability to take readings and go online to manage their accounts, when actually in the real world people are having to be paid or donate their time to complete the process.


    People who are digging their heels in and refusing to have smart meters are actually increasing costs for other consumers and in some cases are reliant on others being paid or assisting them on a voluntary basis.


    Andy
Reply
  • 0
    Cost to whom?


    My dad has to get a housing association employee to read his meter, which the housing association pays for, then he is given the information and I have to go online to enter the information onto the suppliers app on my phone which I use to manage his account for him as I have a power of attorney.


    I have not got involved with my mother in laws accounts, which are still sent as quarterly bills to be paid over the counter at the post office which my wife takes her mother to do, so the meter reader had to come and read the meters until they were recently replaced with smart meters.


    You are making an assumption that people with dumb meters have the ability to take readings and go online to manage their accounts, when actually in the real world people are having to be paid or donate their time to complete the process.


    People who are digging their heels in and refusing to have smart meters are actually increasing costs for other consumers and in some cases are reliant on others being paid or assisting them on a voluntary basis.


    Andy
Children
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