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FAULTY SUPPLY COMPANY METER METER

John Peckham
I have power logged shed loads of supplies over the years to investigate if a supply company meter is faulty. I have never found a faulty meter. I have found a lot of waste, lack of understanding of what it costs to run various loads and supplies to other users from the complaints supply.


You will know from reading my posts that I had a new E& meter fitted in October and had to have a dumb meter fitted as the supply company does not provide Smart 5 hole meters. Since having the meter fitted the account bill has rocketed to something like 5 times the cost of the old meter readings.


So over the last couple of days I power logged the supply and low and behold the meter is over reading on rate 1(daytime) and under reading on rate 2 (night time).  


At first Scottish Power said I would have to pay for a check meter to be fitted and I said no I can send you my recorded readings. They have now agreed to fit a new meter in 3 weeks time and after 3 consecutive meter readings they would recalculate the bill.


So my new meter is very dumb in more ways than one.
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  • 0
    Hello John. A little bit of info that may be of some assistance.

    The R1 (Rate 1), R2 (Rate 2), apportionment to Day and Night consumption readings varies across the country. Add to this the fact that Meter Readers were asked to record R1 and R2, meaning Reading 1, and Reading 2, as presented when scrolling through the meter display, (which are not necessarily in the same order as Rate 1 and Rate 2), and you can see how confusing it can be. Transposed readings have been the cause of many billing errors.

    Incidentally, for Economy 7 in all its timing variances, standard practice in Eastern Electricity Distribution and Metering area was always: - R1 (Rate 1) = Night, R2 (Rate 2) = Day.

    Meters seldom record incorrectly, however some do, and your Logger seems to indicate as such. An official Meter Inspectorate check for accuracy is quite extensive covering the whole load range of the meter. However, as you are aware it’s not difficult to do some basic meter accuracy consumption checks to determine correct, or incorrect KWH recording.  

    In addition, not meaning to teach anyone to suck eggs, but basic E7 consumption and billing checks are:-

    -Check the meter serial number on the billing matches that on your meter.
    -Always in the first instance compare KWHs, not cost.
    -Check to see how Rate 1 and Rate 2 are apportioned on your meter. (Which is Day, and which is Night) and how this compares to the billing.
    -Check the timings when Rate 1 and Rate 2 are active. (A DP switch with Neon on the storage heater is a easy way of seeing when the Off Peak comes on/goes off)
    -Check your meter actual switches its recording rate when the Off Peak comes on.
    -Check the KWH readings/consumption on the billing matches that on the meter.
    -Make sure billing is based on actual readings not estimated.
     
    Kind regards Chris

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  • 0
    Hello John. A little bit of info that may be of some assistance.

    The R1 (Rate 1), R2 (Rate 2), apportionment to Day and Night consumption readings varies across the country. Add to this the fact that Meter Readers were asked to record R1 and R2, meaning Reading 1, and Reading 2, as presented when scrolling through the meter display, (which are not necessarily in the same order as Rate 1 and Rate 2), and you can see how confusing it can be. Transposed readings have been the cause of many billing errors.

    Incidentally, for Economy 7 in all its timing variances, standard practice in Eastern Electricity Distribution and Metering area was always: - R1 (Rate 1) = Night, R2 (Rate 2) = Day.

    Meters seldom record incorrectly, however some do, and your Logger seems to indicate as such. An official Meter Inspectorate check for accuracy is quite extensive covering the whole load range of the meter. However, as you are aware it’s not difficult to do some basic meter accuracy consumption checks to determine correct, or incorrect KWH recording.  

    In addition, not meaning to teach anyone to suck eggs, but basic E7 consumption and billing checks are:-

    -Check the meter serial number on the billing matches that on your meter.
    -Always in the first instance compare KWHs, not cost.
    -Check to see how Rate 1 and Rate 2 are apportioned on your meter. (Which is Day, and which is Night) and how this compares to the billing.
    -Check the timings when Rate 1 and Rate 2 are active. (A DP switch with Neon on the storage heater is a easy way of seeing when the Off Peak comes on/goes off)
    -Check your meter actual switches its recording rate when the Off Peak comes on.
    -Check the KWH readings/consumption on the billing matches that on the meter.
    -Make sure billing is based on actual readings not estimated.
     
    Kind regards Chris

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