It's not that I 'refused' to have a smart meter installed, quite the opposite. I was looking forward to it...
However, when a well know energy supplier failed to turn up for my appointment on two occasions to install it, resulting in me taking two wasted days of my annual leave to sit at home and wait for their technician to call, I gave it quite a hefty knock on the head... ?
Unlike most organisations that are really good at customer service and keeping the customer informed, this particular supplier doesn't provide a courtesy call when the technician is on his way to you (so you can nip back home) or even let you know if you're an am or pm customer appointment (so you can better plan your day).
It's not that I 'refused' to have a smart meter installed, quite the opposite. I was looking forward to it...
However, when a well know energy supplier failed to turn up for my appointment on two occasions to install it, resulting in me taking two wasted days of my annual leave to sit at home and wait for their technician to call, I gave it quite a hefty knock on the head... ?
Unlike most organisations that are really good at customer service and keeping the customer informed, this particular supplier doesn't provide a courtesy call when the technician is on his way to you (so you can nip back home) or even let you know if you're an am or pm customer appointment (so you can better plan your day).
