A few years ago I called Neff's Technical Support line to ask what was really a simple, although embarrassing question. (I had used the grill in the oven with the door open - well that was how our previous Westinghouse oven's instruction book explained how to use the grill - in Neff's case, leaving the door open caused the one push button nearby to distort in the heat.) So having found a parts diagram/list on Neff's web site purchased a replacement switch button, now all I had to do was to fit it. I pulled it, tried to lever it off and gave up since I was sure that I was exerting at least 98% breaking force of the switch spindle and did not want to end up red faced and sitting in the naughty corner..
Luckily sometime later a Neff engineer had to attend due to an element failure and it was a case of requiring 99.9% breaking force to remove the knob.
So will be interesting how parts will be obtained by those who are not approved by the manufacturer.
A few years ago I called Neff's Technical Support line to ask what was really a simple, although embarrassing question. (I had used the grill in the oven with the door open - well that was how our previous Westinghouse oven's instruction book explained how to use the grill - in Neff's case, leaving the door open caused the one push button nearby to distort in the heat.) So having found a parts diagram/list on Neff's web site purchased a replacement switch button, now all I had to do was to fit it. I pulled it, tried to lever it off and gave up since I was sure that I was exerting at least 98% breaking force of the switch spindle and did not want to end up red faced and sitting in the naughty corner..
Luckily sometime later a Neff engineer had to attend due to an element failure and it was a case of requiring 99.9% breaking force to remove the knob.
So will be interesting how parts will be obtained by those who are not approved by the manufacturer.
