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Minimum Voltage at incoming supply point

Retired now and not up to date with reg’s since 16th. Helping advise a friend. Currently they have 100amp single phase supply and whilst the no load voltage is up at around 238 volts, as the circuit is loaded, voltage drops off substantially. Even with a load of 50 amps, ie, half the supply fuse rating, voltage is slightly below the -6% limit, at around 215 volts, further load simply pushes voltage significantly lower, and by extrapolating measured data, it would be nearer 170 volts with a load of 100 amps, is this acceptable? I plan measuring Ze and pfc this week as a guide perhaps to supply loop impedance and, which I suspect must be causing this excessive drop. I’m aware of the ESQCR reg’s although need to update myself, but are there any other regulations that apply?

Parents
  • Yes, confirmed 100 amp in writing following their voltage technicians data logging exercise, and in some earlier correspondence too.. The situation, which started with a request for a 3-phase supply very much earlier this year, when pool heat pumps were being considered, has dragged on for a very long time and I'm now looking for a quick resolution. I only got involved, casually, a few weeks ago. My report has apparent been sent to the DNO today.
Reply
  • Yes, confirmed 100 amp in writing following their voltage technicians data logging exercise, and in some earlier correspondence too.. The situation, which started with a request for a 3-phase supply very much earlier this year, when pool heat pumps were being considered, has dragged on for a very long time and I'm now looking for a quick resolution. I only got involved, casually, a few weeks ago. My report has apparent been sent to the DNO today.
Children
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