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Calling DNO/ power company types? Complex meter!?

MHRestorations
As subject really, my colleague has tried to switch energy provider, and the new company is saying they can't handle a 'complex meter' and that he has to contact the incumbent provider (a bunch of idiots) to update the records if this is not the case?


I've been an electrician for all of my working life, and have never heard of a 'complex meter'. What gives?


Edit: he has a non- smart meter, but a modern electronic job with LCD.
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  • 0
    Thank you for the responses...


    Superdeal..sounds unlikely but  I will ask him.


    E7/10... very unlikely, his house has never had storage heating and so forth, always been gas for heating. He's the 'house basher' of our team, I'm the 'reads the regs book' guy hence it falling to me. From what I've seen when drinking coffee between jobs working in his house, it's a fairly bog standard, 4 terminal, single rate meter. But i will confirm when he wakes up :-)


    To be honest his current supplier seems incompetent in the extreme, sending warning letters about court action from one department while accepting payments happily from another dept.


    (long story short, messy separation, wife who moved out cancelled the direct debits without telling him). I wouldn't put it past them to have ticked the wrong box on a form somewhere.


    Thanks for the indulgence, I realize this is nothing to do with the regs, or electrical work in general, truth be told, but I know we have people who know how the industry works :)
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  • 0
    Thank you for the responses...


    Superdeal..sounds unlikely but  I will ask him.


    E7/10... very unlikely, his house has never had storage heating and so forth, always been gas for heating. He's the 'house basher' of our team, I'm the 'reads the regs book' guy hence it falling to me. From what I've seen when drinking coffee between jobs working in his house, it's a fairly bog standard, 4 terminal, single rate meter. But i will confirm when he wakes up :-)


    To be honest his current supplier seems incompetent in the extreme, sending warning letters about court action from one department while accepting payments happily from another dept.


    (long story short, messy separation, wife who moved out cancelled the direct debits without telling him). I wouldn't put it past them to have ticked the wrong box on a form somewhere.


    Thanks for the indulgence, I realize this is nothing to do with the regs, or electrical work in general, truth be told, but I know we have people who know how the industry works :)
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