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Calling DNO/ power company types? Complex meter!?

MHRestorations
As subject really, my colleague has tried to switch energy provider, and the new company is saying they can't handle a 'complex meter' and that he has to contact the incumbent provider (a bunch of idiots) to update the records if this is not the case?


I've been an electrician for all of my working life, and have never heard of a 'complex meter'. What gives?


Edit: he has a non- smart meter, but a modern electronic job with LCD.
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  • 0
    Off the original subject but inability to understand how phone numbers work drives me mad... especially down here in 023 land. People still routinely quote numbers as 02380 xxx xxx or 02392 xxx xxx


    It's like they don't care that the area code is 023?!


    And back to the subject... i've referred my colleague to ofgem if the 'company' refuses to fix it. Never been any kind of special deal, or e7 or e10 or anything on the premises. Just single tariff meter
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  • 0
    Off the original subject but inability to understand how phone numbers work drives me mad... especially down here in 023 land. People still routinely quote numbers as 02380 xxx xxx or 02392 xxx xxx


    It's like they don't care that the area code is 023?!


    And back to the subject... i've referred my colleague to ofgem if the 'company' refuses to fix it. Never been any kind of special deal, or e7 or e10 or anything on the premises. Just single tariff meter
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