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Calling DNO/ power company types? Complex meter!?

MHRestorations
As subject really, my colleague has tried to switch energy provider, and the new company is saying they can't handle a 'complex meter' and that he has to contact the incumbent provider (a bunch of idiots) to update the records if this is not the case?


I've been an electrician for all of my working life, and have never heard of a 'complex meter'. What gives?


Edit: he has a non- smart meter, but a modern electronic job with LCD.
Parents
  • 0
    There is the tendency for people in call centres to not understand any systems that vary slightly from the norm.


    I am getting recorded messages on my home phone answer machine and emails again from Npower about installing a smart meter for my dad, he is also getting letters.


    Npower told me that they could not discuss my dad’s account unless I was at his flat or I sent them a certified copy of the power of attorney I have, despite me managing his account though their app on my phone and the contact details being mine.


    So we had a general, non-specific conversation about smart meters, how they work and their installation. His electric meter is in a locked plant room that has a group of twelve meters, the plant room also has the lift gear in it and roof access, so the appointment for access needs to be made with the housing association, not my dad as they have the key. 


    Npower said they would not contact the housing association or turn up without an appointment on the basis that there should be someone on the reception desk in case they were on holiday, but also said they cannot fit a smart meter in a group of twelve in a plant room as their signals clash, so they would mark it as a job that cannot be done.


    But they are still trying to book an appointment ?


    Andy Betteridge
Reply
  • 0
    There is the tendency for people in call centres to not understand any systems that vary slightly from the norm.


    I am getting recorded messages on my home phone answer machine and emails again from Npower about installing a smart meter for my dad, he is also getting letters.


    Npower told me that they could not discuss my dad’s account unless I was at his flat or I sent them a certified copy of the power of attorney I have, despite me managing his account though their app on my phone and the contact details being mine.


    So we had a general, non-specific conversation about smart meters, how they work and their installation. His electric meter is in a locked plant room that has a group of twelve meters, the plant room also has the lift gear in it and roof access, so the appointment for access needs to be made with the housing association, not my dad as they have the key. 


    Npower said they would not contact the housing association or turn up without an appointment on the basis that there should be someone on the reception desk in case they were on holiday, but also said they cannot fit a smart meter in a group of twelve in a plant room as their signals clash, so they would mark it as a job that cannot be done.


    But they are still trying to book an appointment ?


    Andy Betteridge
Children
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