Calling DNO/ power company types? Complex meter!?

I do get that, but if anything happens to my dad and he has to move or there is a better deal from another supplier, I’ll just cancel the direct debit or transfer or close the account depending on if he’s still alive and needs his own account.


On that day I was not in the mood to faff about sending a certified power of attorney to be told they could not install a smart meter anyway. If push shove to come I would put him on the phone to speak to them, I used to do that with my granny when she was in her late 90’s, it wasn’t long before the phone was back in my hands, but presumably they had a recording of the conversation they tried to have with her ?


I was telling someone yesterday about when I went and bought two of my elderly customers a new 48” TV, they used to phone me every time they had a problem with the old telly, but the old lady couldn’t remember my name despite it being on the business card she looked at for the phone number, I would get home and my wife would say she had phoned and said something such as “Hellooo, is Dave there? Our telly is broken, we can only get Radio 2” the telly did eventually pack up altogether.


I am doing jobs at present where every time I go out to the van to get something it’s like meeting the customer for the first time when I go back into their homes. You learn to cope with it and smile a lot.


There are millions of people in this country who need help with what appears to be relatively simple tasks without having anyone to help them, it does not help that there are three different types of power of attorney and if the person asked to help is a casual acquaintance or even a family member all sorts of problems can arise without a POA.


Going back to the original post, the bill payer didn’t understand the conversation, but presumably someone else can only try and have the conversation if the bill payer initiates the phone call then passes the phone across.


I probably should send my dad’s utility companies a certified copy of the POA, but we might change the supplier by the end of the week, who knows? And between use my wife and I are helping quite a few people in one way or another, she is taking a 80 and a 90 year old shopping at the moment and the 80 year old is herself a career for someone in their 50’s. Lots of little support networks that can easily fail and are quite time consuming without messing about with conversations about smart meters that cannot be installed anyway ?


Andy B.

I do get that, but if anything happens to my dad and he has to move or there is a better deal from another supplier, I’ll just cancel the direct debit or transfer or close the account depending on if he’s still alive and needs his own account.


On that day I was not in the mood to faff about sending a certified power of attorney to be told they could not install a smart meter anyway. If push shove to come I would put him on the phone to speak to them, I used to do that with my granny when she was in her late 90’s, it wasn’t long before the phone was back in my hands, but presumably they had a recording of the conversation they tried to have with her ?


I was telling someone yesterday about when I went and bought two of my elderly customers a new 48” TV, they used to phone me every time they had a problem with the old telly, but the old lady couldn’t remember my name despite it being on the business card she looked at for the phone number, I would get home and my wife would say she had phoned and said something such as “Hellooo, is Dave there? Our telly is broken, we can only get Radio 2” the telly did eventually pack up altogether.


I am doing jobs at present where every time I go out to the van to get something it’s like meeting the customer for the first time when I go back into their homes. You learn to cope with it and smile a lot.


There are millions of people in this country who need help with what appears to be relatively simple tasks without having anyone to help them, it does not help that there are three different types of power of attorney and if the person asked to help is a casual acquaintance or even a family member all sorts of problems can arise without a POA.


Going back to the original post, the bill payer didn’t understand the conversation, but presumably someone else can only try and have the conversation if the bill payer initiates the phone call then passes the phone across.


I probably should send my dad’s utility companies a certified copy of the POA, but we might change the supplier by the end of the week, who knows? And between use my wife and I are helping quite a few people in one way or another, she is taking a 80 and a 90 year old shopping at the moment and the 80 year old is herself a career for someone in their 50’s. Lots of little support networks that can easily fail and are quite time consuming without messing about with conversations about smart meters that cannot be installed anyway ?


Andy B.