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Calling DNO/ power company types? Complex meter!?

MHRestorations
As subject really, my colleague has tried to switch energy provider, and the new company is saying they can't handle a 'complex meter' and that he has to contact the incumbent provider (a bunch of idiots) to update the records if this is not the case?


I've been an electrician for all of my working life, and have never heard of a 'complex meter'. What gives?


Edit: he has a non- smart meter, but a modern electronic job with LCD.
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    If the meter that MH Restorations is talking about is upgraded to a smart meter the potential new suppliers will probably say that if they take it on it will revert to being a dumb meter.


    The only way I can see of moving to a different supplier may be to get the existing removed and a new meter installed by the new supplier, hardly an ideal way of working.


     Andy Betteridge
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    If the meter that MH Restorations is talking about is upgraded to a smart meter the potential new suppliers will probably say that if they take it on it will revert to being a dumb meter.


    The only way I can see of moving to a different supplier may be to get the existing removed and a new meter installed by the new supplier, hardly an ideal way of working.


     Andy Betteridge
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