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Calling DNO/ power company types? Complex meter!?

MHRestorations
As subject really, my colleague has tried to switch energy provider, and the new company is saying they can't handle a 'complex meter' and that he has to contact the incumbent provider (a bunch of idiots) to update the records if this is not the case?


I've been an electrician for all of my working life, and have never heard of a 'complex meter'. What gives?


Edit: he has a non- smart meter, but a modern electronic job with LCD.
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    One ought to give a number as 023 9255 xxxx in which case it is more obvious that within 023 land, one may start with 80 or 92. I don't know whether there are any 023 81xx xxxx numbers, but there are 023 93xx xxxx ones, presumably because they exhausted the supply of 92 ones.
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    One ought to give a number as 023 9255 xxxx in which case it is more obvious that within 023 land, one may start with 80 or 92. I don't know whether there are any 023 81xx xxxx numbers, but there are 023 93xx xxxx ones, presumably because they exhausted the supply of 92 ones.
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