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Calling DNO/ power company types? Complex meter!?

MHRestorations
As subject really, my colleague has tried to switch energy provider, and the new company is saying they can't handle a 'complex meter' and that he has to contact the incumbent provider (a bunch of idiots) to update the records if this is not the case?


I've been an electrician for all of my working life, and have never heard of a 'complex meter'. What gives?


Edit: he has a non- smart meter, but a modern electronic job with LCD.
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    Chris Pearson:

    One ought to give a number as 023 9255 xxxx in which case it is more obvious that within 023 land, one may start with 80 or 92. I don't know whether there are any 023 81xx xxxx numbers, but there are 023 93xx xxxx ones, presumably because they exhausted the supply of 92 ones.




     

    When Portsmouth and Southampton changed to the 023 code with eight-digit numbers, Portsmouth numbers were prefixed 92 and Southampton numbers were prefixed with 80. This in itself made around 200 000 new numbers available, by enabling 0 and 1 as third digit of the 8-digit number. This supply of new numbers has now been exhausted. I have indeed seen Southampton numbers starting with 81 and no doubt there will be many more to follow.


    BT recommends using brackets around the code to indicate it is optional, (thus (023) 9255 xxxx) and not required if the code of the calling number is the same. This format is used in the BT phone book. Unfortunately not so many conform to this. This is a pity because the code is the most meaningful and memorable part of the whole number.
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  • 0

    Chris Pearson:

    One ought to give a number as 023 9255 xxxx in which case it is more obvious that within 023 land, one may start with 80 or 92. I don't know whether there are any 023 81xx xxxx numbers, but there are 023 93xx xxxx ones, presumably because they exhausted the supply of 92 ones.




     

    When Portsmouth and Southampton changed to the 023 code with eight-digit numbers, Portsmouth numbers were prefixed 92 and Southampton numbers were prefixed with 80. This in itself made around 200 000 new numbers available, by enabling 0 and 1 as third digit of the 8-digit number. This supply of new numbers has now been exhausted. I have indeed seen Southampton numbers starting with 81 and no doubt there will be many more to follow.


    BT recommends using brackets around the code to indicate it is optional, (thus (023) 9255 xxxx) and not required if the code of the calling number is the same. This format is used in the BT phone book. Unfortunately not so many conform to this. This is a pity because the code is the most meaningful and memorable part of the whole number.
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