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Calling DNO/ power company types? Complex meter!?

MHRestorations
As subject really, my colleague has tried to switch energy provider, and the new company is saying they can't handle a 'complex meter' and that he has to contact the incumbent provider (a bunch of idiots) to update the records if this is not the case?


I've been an electrician for all of my working life, and have never heard of a 'complex meter'. What gives?


Edit: he has a non- smart meter, but a modern electronic job with LCD.
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    Alan Capon:

    Unfortunately everyone is still scared of the GDPR legislation, because of its teeth. Fines can be up to 4% of the companies annual turnover, or €20M, which ever is the greater. 


    Regards,


    Alan. 




     

    It seems to me that some organisations are super-cautious while others couldn't care less.


    A few years ago when I was busily occupied at work, I asked my wife to renew a slightly overdue subscription over the phone, using the payment card of our joint bank account. Although we were paying the organisation money (well trying to) the request was refused on the grounds that the subscription account was in my name not hers. I posted them a cheque with a letter saying sorry it was slightly late but I my wife had already tried over the phone and gave them time of the call. I was wondering whether this was just a case of an inexperienced clerk not sure what to and erring on the cautious side.


    I got a reply to my letter saying, "waffle waffle waffle waffle waffle waffle waffle  waffle waffle waffle data protection act waffle waffle waffle waffle waffle waffle waffle waffle waffle waffle."


    This was the last time I renewed our subscription to that organisation.


    On the other hand I still get silly calls out of the blue from people who seem to know my name, address and phone number, and want me to take part in some survey where I will divulge even more information about myself than that which they already should not know. Thankfully not so many since GDPR became law, but there are still some.


    I sometimes wonder on whose side GDPR is supposed to be.
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  • 0

    Alan Capon:

    Unfortunately everyone is still scared of the GDPR legislation, because of its teeth. Fines can be up to 4% of the companies annual turnover, or €20M, which ever is the greater. 


    Regards,


    Alan. 




     

    It seems to me that some organisations are super-cautious while others couldn't care less.


    A few years ago when I was busily occupied at work, I asked my wife to renew a slightly overdue subscription over the phone, using the payment card of our joint bank account. Although we were paying the organisation money (well trying to) the request was refused on the grounds that the subscription account was in my name not hers. I posted them a cheque with a letter saying sorry it was slightly late but I my wife had already tried over the phone and gave them time of the call. I was wondering whether this was just a case of an inexperienced clerk not sure what to and erring on the cautious side.


    I got a reply to my letter saying, "waffle waffle waffle waffle waffle waffle waffle  waffle waffle waffle data protection act waffle waffle waffle waffle waffle waffle waffle waffle waffle waffle."


    This was the last time I renewed our subscription to that organisation.


    On the other hand I still get silly calls out of the blue from people who seem to know my name, address and phone number, and want me to take part in some survey where I will divulge even more information about myself than that which they already should not know. Thankfully not so many since GDPR became law, but there are still some.


    I sometimes wonder on whose side GDPR is supposed to be.
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