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3-phase E7 meter on single phase supply?

Former Community Member
Former Community Member
My home is wired for storage heaters but none are fitted at the moment. I’ve been using a multi-fuel stove using mostly coal but I have decided to have storage heaters fitted for this winter. I have been with EON on their Heatwise tariff which gives off-peak hours 5 at night; 3 in afternoon and two in evening.. I have two consumer units  - one for normal rate and one for off-peak rate with only the immersion heater using off-peak at the moment.
EON have told me that I can’t have this old tariff anymore and so I agreed to move to their E7 tariff and have an E7 Smart Meter installed.
I currently have a single-phase incoming supply cable feeding two 100A fuses and two meters. One fuse feeds a normal rate meter and the other fuse feeds the off-peak meter. I don’t know why there are two meters fed by separate fuses and why the installation does not use the off-peak meter to record normal rate usage.
I discovered that the meter technician is not a qualified electrician and he didn’t know what to do so he phoned his supervisor who told him not to proceed with the meter change. I spoke to the supervisor on the phone and asked him why the one fuse cannot be removed and the remaining fuse can then supply the new E7 meter. He told me that I would have to get a qualified electrician to approve that which surprised me and I got the impression that these meter technicians don’t appear to know an awful lot.
The supervisor suggested that a 3-phase meter could be fitted retaining the two fuses and the meter is then fed by two cables although it is still a single phase supply. He also told me that the 3-phase meter would not be a Smart Meter. The meter technician was not qualified to do that but he could do the job himself so would phone me later to arrange it.
Another thing the supervisor told me was that I could only have four night storage heaters which I disagreed with explaining that I was proposing to have five which would add up to 17.22kw including the 3kw immersion element – equating to just over 70A and surely the limit is the total load and not the number? There is no electric shower fitted.
I don’t have a lot of confidence that these meter technicians know what they are doing and would have preferred a qualified electrician but EON don’t have any to do meter changes.

My question is does this sound ok or not please – can a 3-phase meter be fitted and fed by two cables from the incoming single-phase supply through the two fuses already fitted.  This all sounds a bit strange so any help appreciated so thanks for any comments.
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  • (1) No reason why you cannot use two phases of a three-phase meter - think of it as a three-phase installation with one phase drawing no current. The problem is, however, that EON seems to require a smart meter. If it isn't a smart meter, how would it be possible to know when the electricity was used?


    (2) Just because the fuse-holders are rated at 100 A doesn't mean that 100 A fuses are fitted. They may be only 63 A. If you "upgrade" to a single 100 fuse, you need to be sure that the wiring downstream will cope. That's where the electrician comes in.


    By the way, when did you last get the installation inspected and tested?
  • The supervisor suggested that a 3-phase meter could be fitted retaining the two fuses and the meter is then fed by two cables although it is still a single phase supply.

    That sounds dodgy to me - with two 100A supplies sharing one N as it passes through the meter etc. the N could be carrying anything up to 200A nominal. It could perhaps be 'made to work' with some very careful layout (usually N doesn't have to go through the meter) but it doesn't seem like an ideal solution to me. Everything on a single 100A fuse would be much simpler and more usual.


    Two separate meters was common enough on old E10/E12 systems - the tariffs were different and everything on the "normal" circuits was charged at the higher rate regardless of the time of day - so they often had two ordinary meters rather than one dual-rate meter.


       - Andy.
  • 2 fuses like that  is more like you'd expect if the building had been divided into flats or one of them is next door's meter.

    I cannot really see that you need more than one supply and a normal E7 meter. Is this an ordinary house or some enormous mansion.

    Do the 2 meters share an MPAN number and do you pay 2 lots of standing charges ?



    (The Meter Point Administration Number (MPAN) is used to identify individual electricity supply points. It's usually a 21-digit number with the letter 'S' at the beginning and is displayed in a grid.
    45b547c4b629692745176ceb523acbdd-original-image-20201007122118-1.png)
  • I was involved in a conversation with two DNO engineers who had the district manager on the phone as well and they all agreed that a single phase supply cannot be run through a three phase meter for metering purposes. You don't even want two phases, they are the same phase being metered separately, but a three phase meter only gives one reading.


    Is there any reason you cannot just keep the existing tariff? It sounds like you may do yourself down by changing tariff and doing nothing is the best option.


    But those fuse holders may have 60 or 80 amp fuses in them rather than 100 amp and you may be overloading the supply with all the heaters you want, with the expenditure presumably in the region of four to five thousand pounds central heating has to be a viable alternative.
  • Sparkingchip:


    Is there any reason you cannot just keep the existing tariff? It sounds like you may do yourself down by changing tariff and doing nothing is the best option.

     


    The various electricity suppliers have decided that they don't want to support "complex metering" and strange tariffs any more.  Some are simply telling their customers that they must switch to either single-rate or E7.  Staying on E10 or whatever the tariff is named is not an option.  Other suppliers keep hiking up the price of the off-peak portion of the tariff until the customers get the hint and ask to be moved to another tariff.


    E7 smart meters are currently in short supply, and I suspect E7 3-phase smart meters are as rare as hen's teeth.  Which has resulted in some customers being coerced onto single-rate tariffs even though they have electric heating.


    But it does strike me that the most sensible option is single-phase E7.  But the supply really does need to be rated for 100A if you're going to put 70A of heating load on it.  I'm glad I'm not the one paying the electricity bills!


  • One of the features of smart meters is that they are supposed to be enable suppliers to offer complex tariffs, something is not quite working as it should!


    Without a separate off-peak meter you would be running appliances of the daytime reduced rates, well actually you could be anyway ?, the truth is they want to ensure you pay the highest rates during the day.
  • AJJewsbury:

    That sounds dodgy to me - with two 100A supplies sharing one N as it passes through the meter etc. the N could be carrying anything up to 200A nominal.


    Isn't that to some extent what exists at the moment? It may not apply to the meters, but the service cable (and service head) have to be capable of handling the sum of the currents in both parts of the installation.


  • Former Community Member
    0 Former Community Member
    Chris Pearson: Good point about the fuse rating - I had assumed that because the fuse holder stated 100A then that was the fuse rating.


    I've never had the installation inspected or tested and don't know anyone who has? The building is modern built about 1990 and both Consumer Units have MCB with RCD protection. I've lived here about 20 years and don't get any tripping apart from once when immersion element failed and gave earth fault. I have been thinking of moving and intend getting the installation tested and a safety certificate issued to offer when property is for sale just as I will get chimney swept and a certificate that flue is ok. Not a legal requrement but helps sale.

    *********************************************************************************************************************************************************************

    AJJewsbury: Thanks for that - yes, the normal meter is same rate at night unlike E7

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    mapj1: The building is a modern small detached bungalow built about 1990 with modern wiring.  Thanks for info but I can't see MPAN number but yes, I pay standing charge on both meters.

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    Sparkingchip: Thanks for info on 3-phase. EON say I can't keep the tariff I'm on as it is discontinued. Yes, understood about fuse rating but my calc of about 70 amps max does assume all heaters and immersion are on load continuously for 7 hours which I undestand is the correct assumption to make but in practice they won't be so 80A fuse would probably be ok.? I don't want to install a wet CH system, I think the future is electric and provided by renewables. Low maintenance and no servicing. A friend of mine has just upgraded to Dimplex XLE and they are still giving out heat when he goes to bed so he's really pleased with them

    *************************************************************

    Simon Barker: Yes, I suggested that the one fuse be removed and the new E7 meter be supplied by the existing single-phase through one fuse but was told they would not do that. Point taken about cost of electricity  but the 70A would not be drawn for the full 7 hours so not sure what cost wil be. I currently pay £600 per year for coal which is only used for about 20 weeks.

    *******************

    Finally, a big thank you for all the comments, advice and suggestions  and I've just has some good news. The supervisor who I spoke to on the phone has just phoned and he has spoken to his manager. He has retracted the suggestion of a 3-phase meter as they now don't think that would work! They have agreed to fit a new E7 Smart Meter supplied by the existing incoming single-phase cable through one of the board fuses. He agrees with you guys that it may not be a 100A fuse as I had assumed but I can get that upgraded by Western Power if needed.


    One final question out of interest about the incoming supply cable - what is the current rating of that? It measures about 15mm dia.

    Thanks - Nigel

  • Former Community Member
    0 Former Community Member
    I suspect E7 3-phase smart meters are as rare as hen's teeth.


    Well, I'll find out on Mon 12th between noon and 4pm as EDF wanted to install a smart meter. I have advised them of my existing set up and asked if it were possible and I was told it is....... I'm not convinced...... The "adviser" even asked it it fed a dedicated "off-peak" CU so had some awareness.

    Also, it will be interesting to see if it can't be installed, whether I get the clause 7 £30 in the appointment letter for a no show appointment for wasting my time.... Again, I doubt it!


    Regards


    BOD
  • perspicacious:
    I suspect E7 3-phase smart meters are as rare as hen's teeth.


    ...


    Also, it will be interesting to see if it can't be installed, whether I get the clause 7 £30 in the appointment letter for a no show appointment for wasting my time.... Again, I doubt it!


    Never mind E7, do they make three-phase smart meters at all?


    BOD may be reassured to know that after a single-phase fitter turned up and couldn't fit a three-phase meter, I did indeed get £30. (That wasn't the only compensable failing.)


    BTW, BOD, did you get my message the other day?