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British Gas Craziness............

AncientMariner
One of my "hats" is that of a Landlord for a house that is let out through an Agent to provide some income for a Registered Charity.


Our tenant of five years moved out a couple of weeks ago and one of my jobs was to have the PAYG BG electricity and gas meters replaced with smart PAYG/Credit meters. (The next tenant will be at liberty to choose payment method and supplier.


BG replaced both meters 3 days after I contacted them. No complaints there, and within hours the internal monitor and the on-line account I then created were spot on. I topped up online and ticked this job off as completed. WRONG


Earlier today tried to check the credit on the meters on-line - to save driving over to the house to check.


I could not get access to the account. On the main log-in screen my email address was not recognised and on an alternative log-in screen it returned, "Your email address does not look right"! OK it is a .org.uk address, but so what?


Spent 30 odd minutes on hold with BG to be told that when the account was set up - last week - it was set to a default paper billing account! And since that does not allow on-line access, my email address was unacceptable. Their Customer Services guy said he would make it paperless and all would be Ok after a couple of hours. And it was. Good.


BUT I had used the on-line account to top up the day after the meters were changed. And this evening (after a couple of hours) my email address was accepted, as it was by Customer Services earlier, without any passwords etc. So what if I was on paper billing and took ill and unable to use the top up cards at a post Office or corner shop and tried to top up on line? The alternative screen I used was for 3rd party top up and to get a receipt they wanted an email address, yet the one I gave, "did not look right"!


Not impressed with BG. At least their Customer Services guy knew straight away what the problem was. And I would have thought BG would prefer paperless to paper billing.


[rant mode off]


Clive
  • 0
    I have refused to have anything to do with BG after they threatened my father with bailiffs because he had not paid his bill. He was in hospital and they would not accept my meter reading as it was not high enough compared to his standard usage. Of course he was not using any gas as he was in hospital. Eventually they agreed to send a meter reader. I took time off work and to let the meter reader in, a very nice guy, and he read the meter. A few weeks later they continued with the proceedings against my father. They said a meter reader had never been sent and they did not have a reading. I must have spent a couple of days on the phone over a period of months to eventually get it sorted. Never again.

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