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is this a bad business practice for an electrical company?

Former Community Member
Former Community Member
a little background here, our home is a newly refurbished home in 2017 and it passed all the electrical inspection when we buy the home. Recently we've got a new contractor to do an EICR for us. Then here are the issues, they came and did the inspection, after 2 weeks, they only sent us a second quote and didn’t give us any report nor mentioning any coding (c1,c2,c3) nor anything unsatisfactory. When I ask for the EICR report, they told me that the certificate will be given after completing the work on the second quote and which needs to be carried out within 28 days otherwise we could be fined a lot of money from the council…… THAT'S FRIGHTENING!


But from what I known, I don’t think the work on the list is mandatory and some of them not even electrical related (see the attached invoice)… At this point, I don’t know what was going wrong as it does not mention anything that is unsatisfactory and I certainly not sure the total £672 is correct.


Discussion:

- Is this a bad business practice? 

- Are the work listed are mandatory before giving the EICR?

- What should I do next? 

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    aielectrical:

    Thanks Alan! Questions: if I ask the first company for the EICR, and they give me an unsatisfactory one, I get the 2nd company with a reasonable quote to do them. Do the first company still have to come back to check and give me a final report? or the second company amend the report and give me a new one? Do I have to pay the second company for EICR?


    No, the original (unsatisfactory) report should list every defect - together with appropriate certificate(s) (e.g. minor works certificate) showing that each of the problems has been addressed, is quite sufficient. Sometimes (e.g. where further investigation was required and subsequently found not to be an issue) you don't even need a certificate - just some written confirmation from a companent person that the issue has been addressed.


       - Andy.


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  • 0
    aielectrical:

    Thanks Alan! Questions: if I ask the first company for the EICR, and they give me an unsatisfactory one, I get the 2nd company with a reasonable quote to do them. Do the first company still have to come back to check and give me a final report? or the second company amend the report and give me a new one? Do I have to pay the second company for EICR?


    No, the original (unsatisfactory) report should list every defect - together with appropriate certificate(s) (e.g. minor works certificate) showing that each of the problems has been addressed, is quite sufficient. Sometimes (e.g. where further investigation was required and subsequently found not to be an issue) you don't even need a certificate - just some written confirmation from a companent person that the issue has been addressed.


       - Andy.


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