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Buying appliance for customers and guarantees

Jimi

Some advice please.

I'd usually expect the customer to buy kitchen appliances themselves. (otherwise it adds to turnover and may complicate the guarantee?)

Do you ever buy an appliance on behalf of the customer? (a hob in this case for a student letting company) Or do you tell them they need to order it themselves.

Then if you do purchase it do you register the guarantees yourself of give the customer the details needed to register or let them know they need to register or just not say anything?

Thanks.

Parents
  • 0

    with the boot on the other foot for a gas cooker, I was offered
    "you can buy it and I wil fit it or I can buy it but it will be 10% mark up from one of these 3 places, and I do not look for special offers."

    So Mrs Mapj1 and I spent a weekend traipsing around looking at cookers. Personally I'd have been tempted to point at one of the catalogues he had  and suffer the ten percent to have the weekend back, but in the interests of harmony we did not ....

    Mike.

Reply
  • 0

    with the boot on the other foot for a gas cooker, I was offered
    "you can buy it and I wil fit it or I can buy it but it will be 10% mark up from one of these 3 places, and I do not look for special offers."

    So Mrs Mapj1 and I spent a weekend traipsing around looking at cookers. Personally I'd have been tempted to point at one of the catalogues he had  and suffer the ten percent to have the weekend back, but in the interests of harmony we did not ....

    Mike.

Children
  • 0 in reply to mapj1

    Cheers Mike. I ended up sending them a link to buy themselves or pay me to collect it + 10% mark-up.

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