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Buying appliance for customers and guarantees

Jimi

Some advice please.

I'd usually expect the customer to buy kitchen appliances themselves. (otherwise it adds to turnover and may complicate the guarantee?)

Do you ever buy an appliance on behalf of the customer? (a hob in this case for a student letting company) Or do you tell them they need to order it themselves.

Then if you do purchase it do you register the guarantees yourself of give the customer the details needed to register or let them know they need to register or just not say anything?

Thanks.

  • 0

    If you supply and install an appliance or whatever and it becomes faulty then you are responsible for fixing it. In my experience the tiny mark up you get in no way compensates for your time and inconvenience. 

    I'm happy to give advice but you supply it, I'l fit it and if it packs up you can pay me to replace it.

  • 0 in reply to Grumpy
    Grumpy said:
    If you supply and install an appliance or whatever and it becomes faulty then you are responsible for fixing it. In my experience the tiny mark up you get in no way compensates for your time and inconvenience.

    There's that satellite delay again! Wink

  • 0

    Yep, is 10% mark up enough if you take on retail responsibilities? Probably not methinks.

    You might be happy for doing such ith sockets, switches, pendants, consumer units etc etc and say extractor fans and electric showers but appliances such as washers, dryers, cookers, fridges is a different thing altogether

  • 0

    Yeah good point. Think I'll tell customers they have to supply appliances themselves from now on.

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