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Buying appliance for customers and guarantees

Jimi

Some advice please.

I'd usually expect the customer to buy kitchen appliances themselves. (otherwise it adds to turnover and may complicate the guarantee?)

Do you ever buy an appliance on behalf of the customer? (a hob in this case for a student letting company) Or do you tell them they need to order it themselves.

Then if you do purchase it do you register the guarantees yourself of give the customer the details needed to register or let them know they need to register or just not say anything?

Thanks.

  • 0

    Is this a VAT query?

    If you don't supply materials to keep your turnover below the VAT threshold then don't do it.

    However if are VAT registered and mark up your materials then it is worth considering as it adds to the bottom line.. If you are dealing with other businesses then there is an expectation that you would be VAT registered - they will want to claim VAT back on the goods you supply. Are you likely to get a lot of business from agents and other businesses? If so then a chat with your accountant would be advisable.

  • 0 in reply to sparkiemike

    Thanks. I'm currently not VAT registered so want to keep my turnover below the threshold. I only do domestic work.

    But the question was about more about standard practice and what other electricians do about kitchen appliances. Do you tell the customer to buy themselves? I thought the guarantee was linked to the purchaser which might cause hassle down the line and requires registration. Makes sense for the owner to be linked with this? But then is it unprofessional to not just buy the appliance and get it done?

  • 0 in reply to sparkiemike

    If I were supplying I`d expect payment for work done in supplying and some %age mark up on cost. Pass gurantee card etc to them

  • 0 in reply to ebee

    OK thanks for that

  • 0

    In my experience most of the time the client supplies the appliances, or the company providing the kitchen supplies appliances. It’s a very competitive market so not much opportunity to mark up and make profit supplying appliances. If you’re not going to make money from it, then there is not much point in doing it

    The only time I’ve supplied appliances is when the client can’t be bothered, and they are happy to pay me for the service to provide the appliance. 

  • 0 in reply to sparkiemike

    Great, thanks sparkiemike

  • 0

    with the boot on the other foot for a gas cooker, I was offered
    "you can buy it and I wil fit it or I can buy it but it will be 10% mark up from one of these 3 places, and I do not look for special offers."

    So Mrs Mapj1 and I spent a weekend traipsing around looking at cookers. Personally I'd have been tempted to point at one of the catalogues he had  and suffer the ten percent to have the weekend back, but in the interests of harmony we did not ....

    Mike.

  • 0 in reply to mapj1

    Cheers Mike. I ended up sending them a link to buy themselves or pay me to collect it + 10% mark-up.

  • 0

    10% mark up is cheap. Would you apply a 10% mark up to a CU, for example?

    The problem with supply and fit is that you take on the contractual responsibility for supplying goods which are fit for purpose, etc.

  • 0

    Something that may need to be considered if you supply the appliances and charge the customer is do you then become the retailer?  I'm not an expert, but if so, you then become liable under the Consumer Rights Act.  That means you become responsible for arranging repair/replacement if anything should go wrong, plus a whole lot of other responsibilities.

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