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Customer Not At Home When You Call. Do you charge them?

Zoomup

As working sparks do you charge customers if they are not at home when you call after making an appointment?

Virgin Media customers warned over new £25 fine 'for not answering door' (msn.com)

Z.

Parents

  • As long as they go to the right door in the first place.... I had a VM technician come round to replace my broken router and twice they went to my neighbours house instead of mine (left a card in her door saying 'sorry we missed you'). I rang their customer services and gave them an earful...  The third time I sat outside my neighbours house at the time they were due to arrive and lo and behold they went there again....! Unamused 

  • in reply to Lisa Miles

    Satnav says 'YES'! No one seems to use an A to Z any more. We've had similar where I live. Many delivery people can't find their own backsides in the dark even with a flashlight a map and written instructions.

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  • in reply to Lisa Miles

    Satnav says 'YES'! No one seems to use an A to Z any more. We've had similar where I live. Many delivery people can't find their own backsides in the dark even with a flashlight a map and written instructions.

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Community Rules & Guidelines