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Dealing with a DNO as a Self Builder

CWatters

When we built our house 15 years ago we got had a reasonable response from the major DNO for our area.  However a number of self builders are finding it near impossible to get any kind of response from some of the DNO and IDNO. Requests for quotes go unanswered for many months, they promise call backs that never happen etc.

I'm aware of companies/agents that offer a "connection management service" but from what I hear they struggle to get a response from DNO as well.

Is it possible now for a self builder to hire a company that can do the actual connection? 

Are DNO required to meet response times or have a public service obligation they are meant to meet? 

Is there any point in complaining? Who to? 

Parents
  • 0

    DNO should respond with a quote for LV connections within between 5 and 25 days (depending on the work involved) from the point that you ask for it with sufficient information.  There is a Guaranteed Standard  see e.g. UKPN publication Our_Guaranteed_Standards_of_Performance_2015.pdf  all DNOs have the same standards.  You should get (£15 to £65 depending on size of supply) compensation for each day that they are late.  There are  GSs for HV and EHV quotes too.

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  • 0

    DNO should respond with a quote for LV connections within between 5 and 25 days (depending on the work involved) from the point that you ask for it with sufficient information.  There is a Guaranteed Standard  see e.g. UKPN publication Our_Guaranteed_Standards_of_Performance_2015.pdf  all DNOs have the same standards.  You should get (£15 to £65 depending on size of supply) compensation for each day that they are late.  There are  GSs for HV and EHV quotes too.

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