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Dealing with a DNO as a Self Builder

CWatters

When we built our house 15 years ago we got had a reasonable response from the major DNO for our area.  However a number of self builders are finding it near impossible to get any kind of response from some of the DNO and IDNO. Requests for quotes go unanswered for many months, they promise call backs that never happen etc.

I'm aware of companies/agents that offer a "connection management service" but from what I hear they struggle to get a response from DNO as well.

Is it possible now for a self builder to hire a company that can do the actual connection? 

Are DNO required to meet response times or have a public service obligation they are meant to meet? 

Is there any point in complaining? Who to? 

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  • 0

    I'm surprised the DNO are taking so long, it is the Meter providers who cannot be bothered in my experience. I've got 2 new supplies ongoing at the moment. One with Western Power, and one with Scottish Power. Both gave  a quote very quickly, at a reasonable price - both around £2000 for a domestic supply. The WPD one has been delayed, but the customer isnt too bothered, he has paid, so they cannot charge him any more now, the Scottish Power one has only just started the process, but they say up to 8 weeks to get it dug and jointed oce the payment has been made.

    The problem then is getting the meters fitted, from other groups, people have had real trouble getting anyone to provide a meter for them, there are reports of one supplier saying they are not taking on any more customers (eon rings a bell, but I cannot recall properly).

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  • 0

    I'm surprised the DNO are taking so long, it is the Meter providers who cannot be bothered in my experience. I've got 2 new supplies ongoing at the moment. One with Western Power, and one with Scottish Power. Both gave  a quote very quickly, at a reasonable price - both around £2000 for a domestic supply. The WPD one has been delayed, but the customer isnt too bothered, he has paid, so they cannot charge him any more now, the Scottish Power one has only just started the process, but they say up to 8 weeks to get it dug and jointed oce the payment has been made.

    The problem then is getting the meters fitted, from other groups, people have had real trouble getting anyone to provide a meter for them, there are reports of one supplier saying they are not taking on any more customers (eon rings a bell, but I cannot recall properly).

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