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Dealing with a DNO as a Self Builder

CWatters

When we built our house 15 years ago we got had a reasonable response from the major DNO for our area.  However a number of self builders are finding it near impossible to get any kind of response from some of the DNO and IDNO. Requests for quotes go unanswered for many months, they promise call backs that never happen etc.

I'm aware of companies/agents that offer a "connection management service" but from what I hear they struggle to get a response from DNO as well.

Is it possible now for a self builder to hire a company that can do the actual connection? 

Are DNO required to meet response times or have a public service obligation they are meant to meet? 

Is there any point in complaining? Who to? 

Parents
  • 0

    there are reports of one supplier saying they are not taking on any more customers

    I'd believe that. With wholesale prices continuing to increase beyond what was envisaged when the domestic price "cap" was set, all the normal suppliers are losing money on every domestic customer, at least in the short term. Every new customer they take on is a direct hit on the balance sheet and probably means increased borrowing. I gather OFGEM had real problems persuading the remaining suppliers to take on customers 'orphaned' when the last little one went bust.

      - Andy.

Reply
  • 0

    there are reports of one supplier saying they are not taking on any more customers

    I'd believe that. With wholesale prices continuing to increase beyond what was envisaged when the domestic price "cap" was set, all the normal suppliers are losing money on every domestic customer, at least in the short term. Every new customer they take on is a direct hit on the balance sheet and probably means increased borrowing. I gather OFGEM had real problems persuading the remaining suppliers to take on customers 'orphaned' when the last little one went bust.

      - Andy.

Children
  • 0 in reply to AJJewsbury

    Yes. I was orphaned and simply had to accept the deal. Not only are there no deals on offer below the capped rate, nobody even offers the capped rate. The only other option is fixed price contracts at about 30% above the cap.

  • 0 in reply to AJJewsbury
    AJJewsbury said:
    there are reports of one supplier saying they are not taking on any more customers

    Unless  the supplier is banned by Ofgem from taking on new customers they have to offer you terms for supply and take you on.  To do otherwise is a breach of their Supply Licence condition 22 which says...

    Condition 22. Duty to offer and supply under Domestic Supply Contract Licensee’s obligations

    22.1 If the licensee supplies electricity to Domestic Premises, it must do so under a Domestic Supply Contract or a Deemed Contract.

    22.2 Within a reasonable period of time after receiving a request from a Domestic Customer for a supply of electricity to Domestic Premises, the licensee must offer to enter into a Domestic Supply Contract with that customer.

    22.3 If the Domestic Customer accepts the terms of the Domestic Supply Contract offered to him under paragraph 22.2, the licensee must supply electricity in accordance with that contract.

    .....

    The prices in the offer cannot exceed the price cap set by Ofgem.

    Hope this helps

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