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DNO - new supply timescales, and enforcement?

alanblaby

I posted about this maybe 9 months ago, I'm doing a new build, I want a new supply to the house. I first contacted the DNO (Energetics) in May 2022. It took them 8 months or so to actually get back to me with a quote, I accepted, and paid almost immediately. It has now been over 3 months since I paid, and I have had no contact at all from them since. The phone rings out each time, emails are unanswered. Yes, they are still trading.

How can I escalate this?

Written letter?  Who oversees the DNO's - Ofgem?

Has anyone got a link to what they should be achieving, I was under the impression that it all should be completed within 6 months of first contact.

Thanks, Alan.

Parents

  • Is Energetics actually a DNO or does your DNO delegate now connections to them? If the latter, complain to the DNO itself.

    Given that you have paid, there must be a contract. What does it say?

  • in reply to Chris Pearson

    Well, I think thye are a DNO, I contacted Scottish Power, and they told me the Network where I live belongs to Energetics. I think they piggyback off Scottish Power, so the main feed comes from SP, Energetics spur off the main feed, and run it themselves.

    Contract, no, just the Qoutation email, and a form to return, with payment details if I accept. It was returned, and payment made a few days later. There was a query on that form, 'when would you like the connection completed?' to which I put 'any time in May'. I've emailed them twice since, but not even had an acknowledgement from them.

    It is getting rather annoying now.

Reply
  • in reply to Chris Pearson

    Well, I think thye are a DNO, I contacted Scottish Power, and they told me the Network where I live belongs to Energetics. I think they piggyback off Scottish Power, so the main feed comes from SP, Energetics spur off the main feed, and run it themselves.

    Contract, no, just the Qoutation email, and a form to return, with payment details if I accept. It was returned, and payment made a few days later. There was a query on that form, 'when would you like the connection completed?' to which I put 'any time in May'. I've emailed them twice since, but not even had an acknowledgement from them.

    It is getting rather annoying now.

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