Import and Export meter overloading - is it possible?

I had a large electricity supplier install solar PV and battery system and the import meter melted followed by the export meter.

They are stating that it is my issue and not there's as I have overloaded my consumer unit.

The import meter was rated to 100A

The export meter was rated to 100A

My incomer is protected by an 80A fuse

My export meter is on a supply protected by a 50A MCB

They are saying it is not their issue and I will have to go through the Ombudsman if I don't agree with their report.

How do I deal with a large company that refuses to take responsibility for faulty workmanship.

   

Parents
  • How do I deal with a large company that refuses to take responsibility for faulty workmanship.

    You get an independent report to say that the installation was faulty.  I'm not sure the usual Energy Ombudsman would deal with a case like this.  It could have to go to the civil court.

    On the subject of installation quality, why is there an ELV cable rolled up and shoved next to an LV cable, with no segregation between the two?

Reply
  • How do I deal with a large company that refuses to take responsibility for faulty workmanship.

    You get an independent report to say that the installation was faulty.  I'm not sure the usual Energy Ombudsman would deal with a case like this.  It could have to go to the civil court.

    On the subject of installation quality, why is there an ELV cable rolled up and shoved next to an LV cable, with no segregation between the two?

Children