Import and Export meter overloading - is it possible?

I had a large electricity supplier install solar PV and battery system and the import meter melted followed by the export meter.

They are stating that it is my issue and not there's as I have overloaded my consumer unit.

The import meter was rated to 100A

The export meter was rated to 100A

My incomer is protected by an 80A fuse

My export meter is on a supply protected by a 50A MCB

They are saying it is not their issue and I will have to go through the Ombudsman if I don't agree with their report.

How do I deal with a large company that refuses to take responsibility for faulty workmanship.

   

Parents
  • If the damage is small enough to come under the small claims process, then you shouldn't need legal experts and won't get reimbursed for them.  What you would need is an independent export report.   Of course, you'd add the cost of that to your claim.

  • If the damage is small enough to come under the small claims process, then you shouldn't need legal experts and won't get reimbursed for them.  What you would need is an independent export report.   Of course, you'd add the cost of that to your claim.

    Agreed, although if not involving legal professionals it would be up to the Claimant to consider the risks of not being successful.

Reply
  • If the damage is small enough to come under the small claims process, then you shouldn't need legal experts and won't get reimbursed for them.  What you would need is an independent export report.   Of course, you'd add the cost of that to your claim.

    Agreed, although if not involving legal professionals it would be up to the Claimant to consider the risks of not being successful.

Children
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